Podcasts
Conversations and episodes I joined as a guest, on customer experience and research.
Is Customer Loyalty Born from the First Experience?
A conversation on customer loyalty — when it begins and how the first experience shapes a lasting impression.
Balancing AI & Human Touch: The Future of CX in Saudi Arabia
An English-language discussion on balancing AI and the human touch in the future of customer experience in Saudi Arabia.
The Customer Doesn't Care About the Product
Why customers care less about the product itself than about the experience and the value they get.
An Introduction to Customer Journey Mapping
A practical introduction to customer journey mapping — what it is and why design and CX teams need it.
Conversations on Customer Experience
A conversation on the CX Arabia podcast about the craft of customer experience in Arabic.
Inside the Market Research Specialist Profession
An overview of the market research specialist profession and its career paths for newcomers.